Frequently Asked Questions

Save Your Spot allows you to save your spot in line and we’ll do our best to see you at the time you selected, but sicker patients may be seen first as we must treat patients based on the severity of their condition.

No, this service is completely free.

No, it does not matter what type of insurance you have or if you have insurance at all since online check-in is free.

No, our ER can only see one patient per time slot. If you are checking in for multiple people, you can reserve additional time slots by clicking on the blue drop down bar.

When you arrive, our healthcare professionals will assess your condition and then decide the most comprehensive, personalized course of action. You may be seen by any combination of healthcare professionals such as a nurse, physician, or physician assistant.

If you begin to feel worse, do not wait and instead go to the nearest emergency room immediately. For life-threatening emergencies, please dial 911.

Save Your Spot has a 15-minute grace period. We cannot guarantee your spot in line if you are later than that time frame.

No, you will need to make a new check-in through Save Your Spot. This will automatically cancel the old one.

You can cancel by texting “9” to the number “34947”. If you have further difficulty, give us a call at (714) 953-3500 and tell us that you are canceling your online check-in spot.